This incident has been resolved and mitigation items have been implemented.
Posted Jul 29, 2022 - 13:59 EDT
Monitoring
Systems are currently stable and have returned to normal processing speeds. Investigation into cause is still ongoing. We are sorry for the troubles today and further updates will be provided as soon as they are available.
Posted Jul 29, 2022 - 11:49 EDT
Investigating
The Advanced Fraud Solutions team is aware of a system issue most likely resulting in queries timing out. We are currently investigating this issue as we speak. We are sorry for the troubles today and updates will be provided as soon as they are available.
Posted Jul 29, 2022 - 11:25 EDT
This incident affected: AFS Fraud Mitigation Portal, TrueChecks API, TrueChecks Batch, and 3rd party information services.