The scheduled maintenance has been completed. All components have been tested and verified successfully. AFS will continue to monitor the maintenance items throughout the day.
Please check with your IT department to ensure the correct IP addresses are whitelisted. See the new addresses below.....
portal.advancedfraudsolutions.com and api.advancedfraudsolutions.com ---> New IP address as of 11/22/2020: 138.91.123.137
sftp.advancedfraudsolutions.com ---> New IP address as of 11/22/2020: 52.224.86.46
If there are any connection issues, please reach out to AFS Support by calling 1-866-663-4709 Option 2 or emailing support@advancedfraudsolutions.com
Posted Nov 22, 2020 - 11:04 EST
Verifying
Verification and testing is currently underway for the maintenance items.
Posted Nov 22, 2020 - 09:41 EST
In progress
Scheduled AFS TrueChecks Maintenance is In Progress. We will continue to provide updates as necessary.
Does your organization whitelist IP addresses? If you are not sure, please check with your IT resources. As a result of this migration, any clients or partners that utilize IP address whitelisting will have to make updates, prior to the migration, in order to avoid possible connectivity issues. Please note the current and the new addresses…
portal.advancedfraudsolutions.com & api.advancedfraudsolutions.com ---> Current IP address: 72.32.169.20 ---> New IP address as of 11/22/2020: 138.91.123.137
sftp.advancedfraudsolutions.com ---> Current IP address: 67.192.34.120 ---> New IP address as of 11/22/2020: 52.224.86.46
Posted Nov 22, 2020 - 07:00 EST
Update
REMINDER - Advanced Fraud Solutions will be migrating to a new production environment on Sunday November 22, 2020. The migration requires a short 4-hour outage window, from 7:00AM EDT to 11:00 AM EDT. While this window does include contingency, please plan on AFS systems being unavailable for the full duration.
During this timeframe, all systems will be down. If the TrueChecks Web Portal or TrueChecks API are attempted to be reached, users will receive a 502 error. If the SFTP is attempted to be reached, users will receive a connection failure (likely Windows Error 10060).
Does your organization whitelist IP addresses? If you are not sure, please check with your IT resources. As a result of this migration, any clients or partners that utilize IP address whitelisting will have to make updates, prior to the migration, in order to avoid possible connectivity issues. These addresses had to be change recently, so please confirm the correct addresses are being used. Apologies for any troubles. Please note the current and the new addresses…
portal.advancedfraudsolutions.com & api.advancedfraudsolutions.com ---> Current IP address: 72.32.169.20 ---> New IP address as of 11/22/2020: 138.91.123.137
sftp.advancedfraudsolutions.com ---> Current IP address: 67.192.34.120 ---> New IP address as of 11/22/2020: 52.224.86.46
Posted Nov 18, 2020 - 10:35 EST
Scheduled
In order to continue providing the best level of service, Advanced Fraud Solutions will migrate to a new production environment on Sunday, November 22, 2020. This migration is the final phase of an extensive infrastructure effort, representing over two years of design, planning, implementation, and testing. AFS is excited to implement this improved environment to ensure the highest level of availability, performance, redundancy and scalability for our products and valued clients.
The migration requires a short 4-hour outage window, from 7:00 AM EDT to 11:00 AM EDT, that Sunday morning (please see all affected systems below). This time frame was selected to minimize the impact to users and has historically had low usage volume across both real-time and batch transactions.
Does your organization whitelist IP addresses? If you are not sure, please check with your IT resources. As a result of this migration, any clients or partners that utilize IP address whitelisting will have to make updates, prior to the migration, in order to avoid possible connectivity issues. Please note the current and the new addresses…
portal.advancedfraudsolutions.com & api.advancedfraudsolutions.com ---> Current IP address: 72.32.169.20 ---> New IP address as of 11/22/2020: 13.68.150.0
sftp.advancedfraudsolutions.com ---> Current IP address: 67.192.34.120 ---> New IP address as of 11/22/2020: 40.76.14.44
While the migration effort is expected to take less time, please plan on the full outage window in case any contingencies are required. If you have any questions, please reach out to AFS Support by emailing support@advancedfraudsolutions.com or calling 1-866-663-4709 Option 2.
Thank you for your patience as we continue to upgrade your experience!
Posted Nov 05, 2020 - 13:12 EST
This scheduled maintenance affected: AFS Fraud Mitigation Portal, TrueChecks API, TrueChecks Batch, 3rd party information services, and SFTP Server.