Due to a data partner experiencing ongoing issues and to err on the side of caution, Advanced Fraud Solutions will not migrate to a new production environment on Sunday, August 23, 2020.
We will reschedule the migration to a later date once there is confidence that the matter has been fixed. An updated notification will be sent at that time.
If you have any questions, please reach out to AFS Support by emailing support@advancedfraudsolutions.com or calling 1-866-663-4709 Option 2.
Thank you for your patience as we continue to ensure the highest level of service and availability.
Posted Aug 14, 2020 - 11:02 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Aug 12, 2020 - 14:58 EDT
Scheduled
In order to continue providing the best level of service, Advanced Fraud Solutions will migrate to a new production environment on Sunday, August 23, 2020. This migration is the final phase of an extensive infrastructure effort, representing over two years of design, planning, implementation, and testing. AFS is excited to implement this improved environment to ensure the highest level of availability, performance, redundancy and scalability for our products and valued clients.
The migration requires a short 4-hour outage window, from 7:00 AM EDT to 11:00 AM EDT, that Sunday morning (please see all affected systems below). This time frame was selected to minimize the impact to users and has historically had low usage volume across both real-time and batch transactions.
Does your organization whitelist IP addresses? If you are not sure, please check with your IT resources. As a result of this migration, any clients or partners that utilize IP address whitelisting will have to make updates, prior to the migration, in order to avoid possible connectivity issues. Please note the new addresses… portal.advancedfraudsolutions.com & api.advancedfraudsolutions.com --> 13.68.150.0 sftp.advancedfraudsolutions.com --> 40.76.14.44
While the migration effort is expected to take less time, please plan on the full outage window in case any contingencies are required. If you have any questions, please reach out to AFS Support by emailing support@advancedfraudsolutions.com or calling 1-866-663-4709 Option 2.
Thank you for your patience as we continue to upgrade your experience!
Posted Aug 05, 2020 - 16:12 EDT
This scheduled maintenance affected: AFS Fraud Mitigation Portal, TrueChecks API, TrueChecks Batch, 3rd party information services, SFTP Server, and Notification Email Services.