The issue affecting some TrueChecks clients' ability to access the platform and perform searches has been resolved. Our Engineering team identified the cause, implemented a fix, and has confirmed that services have been restored.
We apologize for the disruption and appreciate your patience while we worked to resolve the issue. Thank you for your partnership with AFS.
Posted Oct 10, 2026 - 13:59 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 10, 2026 - 13:55 EDT
Identified
Some TrueChecks clients may be experiencing intermittent issues accessing the platform or running searches. Our Engineering team has identified the root cause and is actively working to resolve the issue as their highest priority.
We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Thank you for your continued partnership with AFS.
Posted Oct 10, 2026 - 13:05 EDT
This incident affected: AFS Fraud Mitigation Portal and TrueChecks API.